Operating one of the largest restaurant companies in the UK, The Big Table Group is best known for its leading brands in the eating-out market, including Bella Italia, Las Iguanas and Café Rouge.

It goes without saying that the COVID-19 global pandemic has been extremely disruptive, leaving a devastating impact for people and businesses across the world, with the hospitality industry one of the hardest hit.

Growth forecasted for food service in the next normal

Following the UK government announcement, revealing the roadmap to ease lockdown restrictions on the 22nd February, the 17th May date for opening indoor hospitality provided some much-needed guidance for the sector. With the pent-up demand for socialising expected to grow foodservice by 54% (£18.6billion) compared to 2020 according to IGD, hopefully it will mark the start of a fresh, new beginning.

Using transparency technology to manage hospitality supply chains

To help get everything in the best shape possible prior to reopening its more than 150 restaurant doors, The Big Table Group has been busy in the background updating and building on product and supplier data using the Authenticate platform.

So, how have The Big Table Group been using our supply chain transparency technology?

Mapping raw materials and finished products

Over 500 raw materials and finished products have been added to the platform, mapped down to tier 5 and spanning different countries and continents in some cases – covering high risk categories including meat, poultry and dairy.

By using the Authenticate platform, The Big Table Group can react quickly to unforeseeable supplier issues, such as food safety or country of origin concerns, allowing the team to swiftly locate an alternative product provider.

Managing large supplier networks

Managing suppliers prior to implementing supply chain transparency technology can be extremely time consuming and inconsistent. Since mapping its supply chain network, The Big Table Group now has sight of over 900 additional indirect suppliers beneath their known tier 1 suppliers, with 85% of all actors in the supply chain actively using the platform.

To ensure their network is accurate for reopening, The Big Table Group has leveraged the Authenticate platform to approve new suppliers and ensure all existing suppliers are compliant. This is achieved by tracking certification status, combined with risk score criteria for complete transparency.

Storing and sharing critical documentation, centrally

At a time when protecting people, animals and upholding business practices is of paramount importance, The Big Table Group has recently started using Document Manager, a new release on the Authenticate platform to request critical information from suppliers, including Modern Slavery policies. 

By sending their sourcing code of practice covering food safety, security, animal welfare, allergen management and sustainable sourcing, The Big Table Group can now access and monitor responses in one central place.

“Having full visibility of supply chains has never been more important for the hospitality industry to help protect brand reputation, mitigate risk and drive efficiencies after a very testing time. We’ve been using the Authenticate platform since 2018, and three years on, it’s even more relevant and central to our business operations.”

Simon Galkoff, Group Procurement Director, The Big Table

To discuss how Authenticate’s supply chain transparency software could help get your hospitality business back on its feet by mitigating risk, streamlining processes and driving responsible operations, get in touch with our knowledgeable team to discuss your requirements or request a demo.

For more information on the Authenticate platform or to discuss your challenges and requirements, get in touch with the team.