4 steps to implementation success
1. CONTRACT
Share MSA, agree terms and SLAs between both parties
2. COLLABORATION
Agree project team, plan and success measures, arrange platform training sessions with users
3. CONFIGURATION
Organise platform to your unique profile, user and project requirements using shared supplier, product and system data ready for go-live
4. COMMUNICATION
Engage and onboard suppliers, move into business as usual with regular support and meetings with client services and data teams
Service and support, after implementation
Following implementation, your dedicated Account Director, along with the rest of our UK-based client, technology and data teams remain on hand to answer your queries. Always optimising our user experience, we also have a range of FAQs, video guides and Ace the Authenticate Chatbot in the platform should you need help at any time.
Need support? Talk to the team
Burger King Testimonial
“The quality of service experienced from onboarding to everyday business as usual has been second to none with Authenticate. The team are extremely knowledgeable and adept at translating real-time supply chain data into truly actionable insight. We already see them as a valuable extension to our team.”
